This policy explains how Captain Paint ("we", "us") collects and uses your personal information when you contact us or request a quote through this website. We are the data controller for the information you provide. We handle your data in line with UK GDPR and the Data Protection Act 2018.
What we collect
- Details you submit through our quote form or send us: your name, phone number, email address, postcode, property/job details, and any photos you choose to share.
- Messages you send us by phone, WhatsApp or email.
- Basic technical and usage data (such as pages visited) if analytics are enabled, used only to understand and improve the site.
How we use it
- To respond to your enquiry, advise on the right approach and provide a written quote.
- To arrange and carry out work you ask us to do.
- To keep records of enquiries and jobs for our legitimate business interests.
We rely on your consent (when you contact us) and our legitimate interest in responding to enquiries and running our business. We do not sell your data.
Sharing
We only share your information with service providers that help us operate (for example, our website host and email provider), and where required by law. These providers process data on our instructions.
Keeping your data
We keep enquiry and customer information only as long as needed for the purpose it was collected and to meet legal or accounting obligations, then delete it securely.
Your rights
You have the right to access, correct or delete your personal data, and to object to or restrict its use. To exercise any of these, email hello@captainpaint.co.uk. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This site uses only what is needed to function. If we add non-essential cookies (such as analytics or advertising), we will ask for your consent first.
Contact
Questions about this policy or your data? Email hello@captainpaint.co.uk.